Privacy Policy for Changing Status

Last Updated: 19/11/2025

Changing Status (“we”, “us”, “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, participate in our services, or engage with us online or offline.

Please read this policy carefully. By using our website or services, you consent to the practices described in this Privacy Policy.

1. Who We Are

Changing Status
Owner: Debi Dawson
Website: www.rootstorealms.co.uk
Email: debi@rootstorealms.co.uk
Location: United Kingdom

We offer wellbeing, spiritual and personal development services including:

  • Yoga classes and workshops (in-person and online)
  • Courses, group sessions and membership programmes
  • Spiritual development, mediumship practice sessions
  • Reiki training
  • Meditation and mindfulness classes
  • Events, circles, and retreats
  • Digital downloads, newsletters, and community content

We act as the Data Controller for personal information collected.

2. Information We Collect

We may collect and process the following categories of personal information:

2.1. Information You Provide Directly

  • Contact details: name, email address, phone number, postal address
  • Booking information: class registrations, workshop enrolments, membership details
  • Payment information: processed securely through third-party payment providers (we do not store full card details)
  • Health information: relevant details you share voluntarily before participating in yoga, meditation, or physical activities (e.g. injuries, conditions)
  • Mediumship/Spiritual services: information you choose to share during readings, development sessions, or feedback
  • Reviews and testimonials: feedback provided voluntarily
  • Account information: username, passwords, preferences if you create a website or membership account
  • Correspondence: emails, messages, or queries you send us

2.2. Automatically Collected Information

  • IP address
  • Device type
  • Browser information
  • Website usage data (pages visited, time on site, etc.)
  • Cookies and tracking technologies (see Section 10)

2.3. Special Category Data

For services such as yoga, meditation, and wellbeing programmes, we may collect optional health-related information.
We only collect this with your explicit consent and store it securely.

3. How We Use Your Information

We use your personal information for the following purposes:

3.1. To Provide and Manage Services

  • Delivering classes, workshops, memberships, courses, and spiritual sessions
  • Booking management and customer support
  • Personalising your experience and ensuring activities are safe for you

3.2. Administration and Business Operations

  • Processing payments
  • Maintaining membership accounts
  • Sending class updates, links, and session materials
  • Monitoring website performance

3.3. Communications

  • Sending confirmations, reminders, and essential service information
  • Responding to enquiries
  • Sending newsletters or marketing (with your consent)

3.4. Legal, Safety & Compliance

  • Maintaining records for insurance and safeguarding
  • Complying with UK data protection laws (UK GDPR/Data Protection Act 2018)
  • Preventing misuse or fraud

3.5. Mediumship & Spiritual Sessions

  • Information shared during practice mediumship is confidential
  • No guarantee of communication is given
  • Any messages, spiritual insights or content shared is not stored unless you provide consent
  • Sessions may be recorded only with mutual written agreement

4. Legal Basis for Processing (UK GDPR)

We process your information under the following lawful bases:

  • Contract: to provide services you have booked
  • Consent: for health information, marketing, and optional data you provide
  • Legitimate Interests: business operations, improving services, ensuring safety
  • Legal Obligation: record-keeping, safeguarding, tax requirements

You may withdraw consent at any time.

5. How We Share Your Information

We do not sell or trade your personal information.
We may share information with:

  • Trusted service providers, e.g.
    • Payment processors (Stripe, PayPal, etc.)
    • Booking systems
    • Email marketing platforms
    • Zoom/online platform providers
  • Professional advisers (legal, accounting)
  • Insurance providers, where required
  • Law enforcement, only if legally required

All third parties are required to keep your data secure and compliant with UK GDPR.

6. International Transfers

Some service providers may transfer data outside the UK/EEA.
We ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent protections.

7. Data Retention

We retain personal data only as long as necessary:

  • Booking and service records: 6 years (insurance/legal)
  • Health forms: 1–6 years, depending on activity
  • Account information: until you delete your account
  • Mediumship practice notes: not recorded/stored unless consented
  • Marketing data: until you unsubscribe

After this period, data is securely deleted.

8. Your Rights (UK GDPR)

You have the right to:

  • Access your data
  • Correct inaccurate information
  • Request deletion (“right to be forgotten”)
  • Restrict processing
  • Object to processing
  • Withdraw consent
  • Data portability
  • Make a complaint to the Information Commissioner’s Office (ICO)

ICO website: www.ico.org.uk

9. Security

We take appropriate technical and organisational measures to protect your personal information, including encryption, secure storage, limited-access systems, and staff confidentiality practices.

10. Cookies & Tracking Technologies

Our website may use cookies to:

  • Improve website performance
  • Analyse user behaviour
  • Operate essential functions (e.g. login, bookings)

You can adjust your browser settings to refuse cookies.

11. Children’s Privacy

Our services are not intended for individuals under 16 unless attending family-friendly sessions with parental consent.
We do not knowingly collect data from children without appropriate permissions.

12. Reviews, Testimonials & Social Media

  • Reviews submitted voluntarily may be displayed publicly with your consent
  • Social media interactions are subject to the privacy policies of those platforms
  • We may request reviews to help improve and promote our services, but participation is optional

13. Mediumship Practice Session Disclaimer

During mediumship development or practice sessions:

  • Communication cannot be guaranteed
  • Information provided is for guidance only
  • No outcomes or predictions are guaranteed
  • Participants should not rely on readings for legal, financial, medical, or critical life decisions
  • By joining a session, you acknowledge this and consent to participation

This is not a replacement for medical, legal, or psychological advice.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last Updated” date.

15. Contact Us

If you have questions or wish to exercise your rights, please contact:

Changing Status
Email: debi@rootstorealms.co.uk
Website: https://www.rootstorealms.co.uk/